Client Rights

As a Rayden Engineering client, you have the right to expect the following:

  • We can be contacted 24 hours a day 365 days a year, so we can address your problems regardless of time of day, week or year.

  • We will conduct an investigation of the proposed work to be carried out prior to commitment of contract. Our proposal will then be agreed in advance, so you can have peace of mind that there will be no hidden costs.

  • We can provide a complete project management service, where we oversee the whole project from start to finish in order to reduce the burden and workload on your company.

  • We respect your privacy, which is why when you work with us your business affairs will be dealt with in total confidence.
  • We’ll take time to listen to your suggestions and opinions, as they are important to us, so we can maximise our service and delivery to you.

  • You will always be treated as a friend, which is why we invite you to visit us at any of our premises any time.

  • On completion of your work, our management team will follow up and review with you the overall quality of service you have received and action and further improvements that may be necessary.

  • All our team are continually trained to ensure you are provided with only the highest standard of workmanship.

  • We will communicate with you frequently and openly as we build a win-win and long term relationship.

  • You will always be able to seek our help in your quest for better solutions.

  • You can be rest assured that you will not be made promises that we cannot keep.
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